At Puff21, we strive to provide reliable shipping for our customers while complying with all applicable state and federal regulations. Please review this policy carefully before placing your order.
Free Shipping
We offer free shipping on all orders over $60 within the contiguous United States. Orders under $60 will incur standard shipping fees. Shipping rates are calculated at checkout based on your location and order weight.
Processing and Shipping Times
- Orders are processed Monday through Friday.
- Processing time is typically 24-72 hours after payment confirmation.
- Orders placed after 2:00 PM PST on Friday or on weekends/holidays will be processed the following business day.
- Once processed, your order will ship via USPS, UPS, or FedEx. Standard transit times are 3-7 business days, but actual delivery may vary.
- We will email you a tracking number once your order ships.
Please note: We are not responsible for delays caused by shipping carriers, weather, or other unforeseen events.
State Shipping Restrictions
Due to varying state laws, we cannot ship certain products to specific states. We make every effort to follow regulations and may cancel or modify orders that violate these rules. Examples include:
- California: We do not ship disposable nicotine products, but delta products and flowers are available.
- Texas: We do not ship disposable products, but edibles and other non-disposable items can be shipped.
- Other states may have bans on certain products (e.g., delta or nicotine items). Restricted products will be removed from your cart or order at our discretion.
We reserve the right to refuse shipment to any state or address where products are prohibited. If your order is affected, we will notify you and issue a refund for the restricted items.
Age and ID Verification
All orders are subject to age verification. We use the Real ID Shopify app to double-check every ID before shipping. You must be 21 years or older to purchase our products. Providing false information may result in order cancellation and potential legal action.
Order Issues and Liability
- If your package is lost, damaged, or delayed, please contact the shipping carrier directly. We are not liable for issues after the package leaves our facility.
- Incorrect or incomplete shipping addresses are the customer's responsibility.
- We cannot cancel or modify orders once processing has begun.
This policy is subject to change. By placing an order, you agree to these terms. For questions, contact us at [support@puff21.com]